Shipping Policy

How much are the delivery charges?

dorothygrocery.com offers free shipping on all items if your order total is more than Rs. 990. Otherwise, you will be charged Rs. 120 for orders between Rs. 450 to Rs. 990, Rs. 200 for orders between Rs. 250 to Rs. 449, and Rs. 250 for all orders below Rs. 245.

What is the estimated delivery time?

If the item is in stock, it will be delivered within 3-7 days after the order is completed. Most items are delivered within 3-7 days, but there are a few items that may take 7-10 working days to deliver.

How does delivery work?

We send all our parcels through reputed couriers like Blue Dart, First Flight etc.

Note: Always provide an unboxing video when you receive your parcel. This video will be crucial if you need to raise any dispute related to missing, damaged or mismatched products.

What about warranty and hidden costs (sales tax etc.)?

No additional taxes or hidden charges are included. The price shown on the website is the final product price including taxes. What you see is what you get! Our prices are inclusive of applicable Goods and Services Tax (GST).

How do I track my shipment?

dorothygrocery uses only reputable couriers. We notify customers within 24 hours of the shipment of the product through a shipping confirmation email. The email will contain the tracking number and tracking link of the courier.

Which postal codes do you ship to?

dorothygrocery supports cash on delivery in almost all postal codes in India. Please enter your postal code on any product page to find out about delivery availability in your area.

Is there an express delivery option?

dorothygrocery offers express delivery services to residents throughout India.

The express delivery service costs between Rs. 120 and Rs. 250, depending on the delivery area.
The express delivery service is available from Monday to Saturday only. Express orders received on Sunday will be delivered on Monday.

International Shipping

As the recipient, you are legally responsible for all import duties, customs, and local sales taxes imposed by your country. Please ensure that the import duties are paid so that your order is released from customs in your country when it arrives.